FAQ
How can I book an excursion or rental on Kayaking Moresca?
Booking your Golfo Aranci adventure is quick and easy! You can do it directly online in 3 simple steps:
Choose your experience (Guided kayak tour or independant rental)
Select date and time (Sunrise, Morning, Afternoon, Sunset)
Complete the payment secure with credit card
👉 Prenota ora in 2 minuti e assicurati il posto per la tua esperienza indimenticabile
Which payment methods do you accept? Is it safe to pay online?
We accept all major payment methods for maximum flexibility and security:
✅ Credit and debit cards (Visa, Mastercard, American Express, Maestro)
✅ Prepaid cards (Postepay, etc.)
✅ Apple Pay and Google Pay (quick payment from the smartphone)
Your security is our priority! Our payment system is encrypted and PCI DSS compliant, same as those used by banks. Your data travel protected and we never have access to your full card information.
🔒 Payment 100% safe and secure.
Do I have to pay everything now or can I make a down payment?
What is the cancellation policy? Can I receive a refund?
We offer a transparent and flelxible cancellation policy to give you maximum peace of mind:
Free cancellation until 24 hours before the time of departure. The refund will be made in full to your card.
Entro 24 ore: In caso di maltempo o condizioni del mare non sicure, decideremo insieme se riprogrammare l’escursione o emettere un rimborso completo di eventuali pagamenti effettuati sulla carta di credito utilizzata. Se la cancellazione è una tua scelta, al di fuori delle cause di forza maggiore non verranno emessi rimborsi.
Nessuna penale per cambi data: se hai un imprevisto, contattaci! Cercheremo insieme di trovare una nuova data disponibile senza costi aggiuntivi.
Refund times vary depending on your bank, usually between 5 and 10 working days.
How far in advance should I book?
To ensure that we have places available, especially during the high season (June-September), we recommend that you book at least 4-5 days in advance
Real-time availability: On our online calendar you can see in real time which dates and times are still free.
💡 Useful tips:
Sunrise and sunset tours → are the most popular, book at least one week in advance if possible
Weekend e festivi → si riempiono rapidamente
Ultimo minuto? → Controlla il calendario online, potresti trovare posti liberi anche il giorno prima!
I have booked but have not received confirmation, what should I do?
Immediately after booking you will automatically receive:
Email di conferma con tutti i dettagli (data, ora, punto di ritrovo)
Email di promemoria 24 ore prima dell’escursione
Have you received nothing? Follow these steps:
Check the folder SPAM or Promotions of your email
Contact us via WhatsApp or email with your name and the estimated date of your booking: we will get back to you within minutes!
Is it necessary to print something out or is online booking enough?
Niente carta, zero stress! 🌱
On arrival this is sufficient:
✅ Communicating your name to the guide
✅ Show the confirmation email on your smartphone (or simply say “I booked for [your name]”)
Siamo attenti all’ambiente e promuoviamo il digital green: niente stampanti, niente sprechi. Il mare ti ringrazierà!