TOUR

FAQ

Frequently asked questions about Reservations

Booking your Golfo Aranci adventure is quick and easy! You can do it directly online in 3 simple steps:

Choose your experience (Guided kayak tour or independant rental)

Select date and time (Sunrise, Morning, Afternoon, Sunset)

Complete the payment secure with credit card

👉 Book now in just 2 minutes and secure your place for an unforgettable experience

We accept all major payment methods for maximum flexibility and security:

✅ Credit and debit cards (Visa, Mastercard, American Express, Maestro)
✅ Prepaid cards (Postepay, etc.)
✅ Apple Pay and Google Pay (quick payment from the smartphone)

Your security is our priority! Our payment system is encrypted and PCI DSS compliant, same as those used by banks. Your data travel protected and we never have access to your full card information.

🔒 Payment 100% safe and secure.

Your card will not be charged at the time of booking. Online payment by credit card will be available once the tour has been confirmed; we will contact you. If you prefer to pay on arrival, we accept payment by card or in cash. Your credit card will also be charged in the event of a last-minute cancellation outside our cancellation policy or in the event of a late arrival.

We offer a transparent and flelxible cancellation policy to give you maximum peace of mind:

Free cancellation until 24 hours before the time of departure. The refund will be made in full to your card.

Within 24 hours: In the event of bad weather or unsafe sea conditions, we will decide together whether to reschedule the excursion or issue a full refund of any payments made via the credit card used. If you choose to cancel, no refunds will be issued unless it is due to circumstances beyond our control.

No cancellation fees for date changes: if something unexpected comes up, please get in touch! We’ll work with you to find a new available date at no extra cost.

Refund times vary depending on your bank, usually between 5 and 10 working days.

To ensure that we have places available, especially during the high season (June-September), we recommend that you book at least 4-5 days in advance

Real-time availability: On our online calendar you can see in real time which dates and times are still free.

💡 Useful tips:

Sunrise and sunset tours → are the most popular, book at least one week in advance if possible

Weekends and public holidays → fill up quickly

Last-minute? → Check the online calendar – you might even find some free places the day before!

Immediately after booking you will automatically receive:

Confirmation email with all the details (date, time, meeting point)

Reminder email 24 hours before the excursion

Have you received nothing? Follow these steps:

  • Check the folder SPAM or Promotions of your email

  • Contact us via WhatsApp or email with your name and the estimated date of your booking: we will get back to you within minutes!

No paper, zero stress! 🌱

On arrival this is sufficient:
✅ Communicating your name to the guide

✅ Show the confirmation email on your smartphone (or simply say “I booked for [your name]”)

We care about the environment and promote digital green: no printers, no waste. The sea will thank you!