FAQ
How can I book an excursion or charter on Kayaking Moresca?
Booking your Golfo Aranci adventure is quick and easy! You can do it directly online in 3 simple steps:
Choose your experience (Guided kayak tour or free rental)
Select date and time (morning, sunrise or sunset)
Complete the payment secure with credit card
👉 Book now in 2 minutes and secure your place for your unforgettable experience
Which payment methods do you accept? Is it safe to pay online?
We accept all major payment methods for maximum flexibility and security:
✅ Credit and debit cards (Visa, Mastercard, American Express, Maestro)
✅ Prepaid cards (Postepay, etc.)
✅ Apple Pay e Google Pay (quick payment from smartphone)
Your security is our priority! Our payment system is encrypted and PCI DSS compliant, same as those used by banks. Your data travel protected and we never have access to your full card information.
🔒 Payment 100% safe and secure.
Do I have to pay everything now or can I make a down payment?
In order to guarantee your reservation and best organise our small groups, we require the full payment when booking online.
Why?
Our groups are limited to a few people to ensure a quality experience
We guarantee your presence and do not risk having to cancel at the last minute
You can take advantage of the free cancellation (see next question)
What is the cancellation policy? Can I receive a refund?
We offer a policy transparent and flexible to give you peace of mind:
Free cancellation until 24 hours before time of departure. The refund will be made in full to your card.
Within 24 hours: in the event of bad weather or unsafe sea conditions, we will decide together whether to postpone the excursion or proceed with the full refund. If the cancellation is due to your personal choice, no refunds will be possible.
No penalties for date changesif you have an unforeseen situation, please contact us! We will try together to find a new available date at no extra cost.
Refund times vary depending on your bank, usually between 5 and 10 working days.
How far in advance should I book?
To ensure that we have places available, especially during the high season (June-September), we recommend that you book at least 2-3 days in advance.
Real-time availability: On our online calendar you can see in real time which dates and times are still free.
💡 Useful tips:
Sunrise and sunset tours → are the most popular, book at least one week in advance if possible
Weekends and public holidays → they fill up quickly
Last minute? → Check the online calendar, you may find vacancies even the day before!
I have booked but have not received confirmation, what should I do?
Immediately after booking you will automatically receive:
Confirmation e-mail with all details (date, time, meeting point)
Reminder e-mail 24 hours before the excursion
Have you received nothing? Follow these steps:
Check the folder SPAM o Promotions of your email
Contact us via WhatsApp or email with your name and the estimated date of your booking: we will get back to you within minutes!
Is it necessary to print something out or is online booking enough?
No paper, zero stress! 🌱
On arrival this is sufficient:
✅ Communicating your name driving
✅ Showing the confirmation email from your smartphone (or simply say “I booked with [your name]”)
We are environmentally aware and promote the digital greenno printers, no waste. The sea will thank you!